Home Racing World

I am a fan of Scalextric cars as they usually run great right out of the box and once I remove the magnet and reshoe them with silicones, they have a long lasting life at my track.

Recently, I bought one of their Ford GT GTRs. A wheel on the the rear axle had been so poorly installed, that it was grossly off center and made the car a real pig to run. Though not part of the mechanicals, one of the mirrors had also broken away. An e-mail to Hornby and then Scalextric USA describing the situation got a promise of a replacement rear axle assembly. To my surprise, about a week later, an entire new car arrived as a replacement. Now that is service. Naturally, one of the hold downs for the front lights was broken, but it is nothing major.

I have to give kudos to Hornby for their service and really suggest that their factory in China do a better job of QA as the number of small glitches like this are on the rise.

Scott

At least they took care of you, for that they get an atta boy :)

Good stuff.

They did the same for me a while back when a car arrived with a cracked chassis. Was only expecting a replacement chassis but they sent a whole new car. Only thing is I still had a car with a cracked chassis to fix. ;) I too like the way Scaleys take to a wood track, much better than some other brands.

Nice to hear that customer service does exist! Nice job, Scalextric!

I also had a similar experience with Scalextric when I bought the green and white classic Mini. It had a crooked rear wheel and would hop down the track without magnet. An email to Scalextric resulted in a brand new Mini a few days later. Unfortunately, the replacement Mini had two crooked wheels.

I ended up buying a replacement axle for one and plan to eventually try some Ranch Design wheels on the other. I still give their customer service high marks though.

Brian