I started out with the Solidoodle 3 when they were just starting up. It took a month to get the printer and then another 3 months to get it to work. What I ended up doing was remaking the printer housing out of UHMW instead of the lexan. Once I got it working then with the issues of the platform not staying warm, I put the printer inside my desk and used hairspray to hold the part down. After many trials I finally got where I was somewhat happy with the print quality but like Jeremy said, be prepared to do a lot of trial and error.
The I downloaded a formula 1 body and tried to print that out. Well, the printer was down again for three months not to mention spending more money on it for parts that wouldn't fit. So I bought a new printer, this time I spent twice as much on it compared to the first purchase but at least it worked the first night and has still worked. But I am still making little mistakes.
But that may be do to the fact that I am trying more complicated prints with the tubular chassis.
As far as software goes the my current printer uses CURA and so far I am satisfied with that even though I normally use just the automatic settings and only change the temperatures. Even with that, it took around six hours to print out the Econoline that I am currently building. I've been trying out the netfab software to tidy up the models I download but that has been a challenge for it leaves gaps in the models when printing. I've tried 'stitching' the model but I haven't had much luck. I am spoiled by the CAD putting out a good model for printing. Now I'll have to learn how to get better with the CAD so I can model up some bodies that are more detailed than a model A. Hope this answers more questions that it creates but these printers can be fun and entertaining, just like watching a CNC cutting a piece of metal.